Incivility - A Lifelong Lesson

Dec 24, 2018 08:20 · 249 words · 2 minute read opinion

Empathy

“I learned this during 22 years of corporate experience, where I failed multiple times (and many times miserably) I rose back to normalise my status with great efforts, I wish all these studies were available back then, but I had to learn the hard way. As a leader I already follow what’s in the video, but my advice to young leaders is to listen to it carefully and follow it, as it will save you a decade if not more.” - Umer Ghumman

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I studied the effects of incivility on people. What is incivility? It’s disrespect or rudeness. It includes a lot of different behaviors, from mocking or belittling someone to teasing people in ways that sting to telling offensive jokes to texting in meetings. So we launched a study on the effects of incivility on performance on the bottom line, and what we found was eye-opening.
We sent a survey to business school alumni working in all different organizations, and we asked them to write a few sentences about one experience where they were treated rudely, disrespectfully or insensitively, and to answer questions about how they reacted. One person told us about a boss that made insulting statements like, “That’s kindergartner’s work,” and another tore up someone’s work in front of the entire team.
And what we found is that incivility made people less motivated: 66 percent cut back work efforts, 80 percent lost time worrying about what happened, and 12 percent left their job.

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